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Shipping & Returns

 

RETURN POLICY

Last updated June 15, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at nym@nym.ca or call us at 807.937.4421 to get the return in process. Place the item securely in its original packaging, include your proof of purchase and mail your return the the following address:

Northern Youth Programs
Attn: Returns
Site 306 Box 1 RR 3
199 Hoey Road
Dryden, Ontario P8N 3G2

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 business days from the receipt of your item to process your return or exchange. Refunds may take 14 business days after we receive your return to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

The following item(s) cannot be returned or exchanged:

  • Sale items are FINAL SALE and cannot be returned. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
807.937.4421
nym@nym.ca